Client Care workshop - available as public session or in-house

In the increasingly competitive world of the Law, client care has become a major differentiator. Surveys continue to show that clients are most disappointed with their Lawyer's responsiveness and accessibility. Good client care and service will differentiate your practice and lead to increased client retention.

Our Client Care Workshop helps you and your staff to identify what you can do, often at little or no additional cost, to improve client care.

The activity takes the form of a Workshop; an interactive, guided discussion, to draw all staff into the issues, seek their ideas and help them to feel committed to the goals. Each section ends with some ‘homework’ and agreed actions to be taken to gain an immediate, tangible improvement in client care. Changes in behaviour are only worthwhile if you can measure and monitor improved client care levels so this issue is included.

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Topics include:

• Why is client care increasingly important?
• What is excellent client care?
• All Client ‘contact points’
• Personality profiles – deal with styles of clients and colleagues
• Client communications
• Lifetime values of clients
• Getting the fees paid
• Concluding the matter and gaining feedback
• Gaining referrals and testimonials
• Measuring client care levels
• Agreed actions

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Benefits, timing and investment

• Great Client Care
• Improved reputation
• Happier clients who are more likely to return for more work and refer you to others
• Happier and more motivated staff who have pride in their work and gain more positive feedback
• More profit as the business grows

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The first meeting is spent with partners or management team to determine how to approach the workshop, key issues and to agree logistics.

The workshop can be taken in segments over time or as a continuous one or two day workshop depending on numbers. Attendees should include support staff.

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Fee and duration for In-house workshop

Varies depending on numbers, half a day per group.
From £600 plus vat and travel expenses.

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Fee and duration for Public workshop

Please see seminars page

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What others have said

“We are very impressed with Legal Mentors’ Client Care Workshop, and particularly pleased with how everyone in the firm – all levels of fee earner and support staff – has been involved and inspired. We are already working on practical ways to improve our care to our clients.”
Maud Davis, Senior Partner, Blacklaws Davis LLP, Deptford